Terms of service
Harpixo is operated by Guangzhou Bana General Merchandise Co., Ltd.
These terms apply to your use of harpixo.com and purchases made through our store.
Nothing in these terms excludes or limits rights or responsibilities that cannot lawfully be excluded or limited.
Using the Store
You must be legally able to enter into a purchase contract or have appropriate authorization.
Provide accurate contact, payment, and delivery information. Use the website lawfully and do not interfere with its operation.
Products and Descriptions
Our collection includes pet beds, training clickers, treat-dispensing toys, interactive cat toys, dog sweaters, dog muzzles, squeaky plush toys, festive pet bow ties, bird swings, and bird perching and chewing accessories.
Before ordering, review the selected option, dimensions, materials, intended species, package quantity, and use or care instructions.
Sizes and suitability can differ between products. A size name or photograph alone does not establish that an item will fit your pet.
Accessories shown for demonstration are included only when expressly listed in the package contents.
Lighting and screen settings may affect color appearance. This does not excuse material differences between an item and its description.
If a material listing error affects an existing order, we will contact you with corrected information and explain the available options, including cancellation and a refund where appropriate.
Prices and Payments
Prices, checkout currency, available payment methods, delivery charges, and taxes collected by us are displayed before payment.
Promotions apply only under their published conditions. Multiple-unit purchases do not automatically receive a discount unless expressly stated.
Orders
An order confirmation acknowledges receipt of your order.
We may contact you if payment details require clarification or an item becomes unavailable.
If we cannot fulfill an order, we will notify you and refund the affected amount. We will not substitute a materially different item without your agreement.
For cancellations or changes, contact us promptly. Available changes depend on fulfillment status.
Product Selection and Use
Choose products appropriate for your pet’s species, measurements, activity, and habits, and follow the supplied instructions.
Pet Beds:
Check the sleeping area and entrance dimensions. A bed with a handle is not automatically suitable for carrying an animal inside it.
Dog Sweaters and Pet Bow Ties:
Use the product-specific measurements to assess fit and follow the care instructions.
Training Clickers:
Use as directed. A training accessory does not guarantee a particular behavioral result.
Treat-Dispensing and Interactive Toys:
Check the intended species, size, and operating instructions. Food or treats shown are included only when expressly listed.
Squeaky Plush Toys:
Select a suitable size, supervise play, and inspect the toy for damage. No toy should be assumed indestructible.
Dog Muzzles:
Check the precise design, measurements, fitting instructions, and intended use before purchase. Different designs have different restrictions. Do not assume suitability for prolonged wear or exercise.
Bird Swings, Perches, and Chewing Accessories:
Check the intended bird size, dimensions, materials, attachment method, and installation instructions before use.
Pet products are subject to wear. Remove damaged items from use and contact us if you believe there is a product defect.
Shipping, Returns, and Refunds
Our Shipping Policy and Return & Refund Policy form part of these terms.
Mandatory consumer rights take priority over conflicting policy provisions.
Reviews and Submitted Content
Reviews should reflect your actual experience.
Do not submit misleading, unlawful, or infringing content. If we wish to use submitted content beyond the context in which it was provided, we will obtain any permission required.
Intellectual Property
Website text, images, graphics, trademarks, and designs may be protected by rights belonging to us or the relevant rights holders.
Purchasing a product does not transfer rights in website content or authorize its unauthorized commercial use.
Privacy
Our Privacy Policy explains how personal information is collected, used, and disclosed when you interact with our store.
Responsibility and Disputes
We remain responsible for obligations imposed by applicable law. We do not exclude liability where exclusion is prohibited.
Contact us if a problem arises so we can review the circumstances and seek a practical resolution.
These terms do not remove mandatory protections, legal remedies, or access to courts available under applicable law.
Changes
Revised terms will be published with an updated date.
Changes will not retrospectively remove rights attached to an existing order.
Contact
Email:
service@harpixo.com
Customer Service Phone:
+1 6806003294
Operated by:
Guangzhou Bana General Merchandise Co., Ltd.
Business License Entity:
Guangzhou Bana General Merchandise Co., Ltd.
Registered Address:
Room 302, No. 11, Xinwei 9th Lane,
Yaotian Village, Xintang Town,
Zengcheng District, Guangzhou,
Guangdong, China