Privacy Policy
Overview
Harpixo is a pet supplies and accessories store operated by Guangzhou Bana General Merchandise Co., Ltd.
This policy explains how personal information is collected, used, and disclosed when you visit harpixo.com, purchase from our store, contact us, or otherwise interact with us.
Information We Collect
Depending on your interactions with us, we may collect:
• Contact details, including your name, email address, telephone number, and billing and delivery addresses.
• Purchase information, including ordered items, selected sizes or options, quantities, payment status, transaction references, and delivery details.
• Customer service records, including messages and information you choose to provide when asking a question or requesting a return or refund.
• Technical information, including IP address, browser type, device information, and approximate location derived from technical data.
• Website activity, including viewed pages, referral sources, shopping interactions, and purchase events.
• Cookie identifiers and advertising-related information where the relevant technologies are enabled and permitted.
Payment information is handled through the payment services offered at checkout. The information available to us depends on the payment method and provider.
Sources of Information
We receive information directly from you, automatically through website technologies, and from providers involved in store operation, payments, delivery, customer support, and enabled analytics or advertising.
How We Use Information
We use personal information to:
• Process payments and fulfill purchases.
• Send order confirmations, tracking information, and service updates.
• Answer product and sizing enquiries.
• Manage returns, replacements, and refunds.
• Maintain and improve website functionality.
• Detect fraud and protect our business and website users.
• Measure website and advertising performance where permitted.
• Send promotional communications where you have subscribed or another permitted basis applies.
• Maintain records and meet applicable obligations.
Where a legal basis is required, processing may rely on performing a contract, meeting legal obligations, legitimate interests where permitted, or consent.
Cookies and Similar Technologies
Cookies and similar technologies support shopping sessions, checkout, security, and preference settings.
Where enabled, optional analytics and advertising technologies may measure visits, interactions, purchases, and campaign performance.
Where consent is required, optional technologies are used only after the required consent has been obtained.
Manage available preferences through privacy or cookie controls displayed on the website. Browser settings also allow you to restrict or delete cookies. Some restrictions may affect website functionality.
Information Disclosures
We disclose information as necessary to providers supporting our business, including Shopify, payment providers, delivery and fulfillment providers, customer support services, and enabled analytics and advertising partners.
Information disclosed depends on the service and may include contact details, order information, delivery information, device identifiers, and website activity.
We may also disclose information to comply with law, respond to valid legal requests, protect rights or security, or carry out a business transaction subject to appropriate protections.
Shopify
Our store uses Shopify to support its operation.
Shopify processes information to provide its services and may also process information for its own purposes as described in its privacy policies.
Shopify’s privacy information is available at:
https://www.shopify.com/legal/privacy
AppLovin
Where AppLovin’s pixel, script, or other advertising integrations are enabled, AppLovin may collect or receive device and cookie identifiers, IP address, website activity, and purchase or conversion events.
This information may support advertising delivery, attribution, campaign measurement, fraud prevention, and advertising optimization, subject to applicable requirements and your available choices.
For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/.
Advertising Choices
Depending on your location, certain advertising activities may qualify as a sale, sharing, or processing for targeted advertising under applicable law.
Where these rights apply, you may opt out through available website controls or by emailing service@harpixo.com.
Where required by law, we recognize supported Global Privacy Control signals for the browser or device sending the signal.
Marketing Preferences
Unsubscribe from promotional emails using the unsubscribe option in those messages or by contacting us.
Necessary order and customer service communications may continue after you unsubscribe from marketing.
Your Privacy Rights
Depending on applicable law, you may have rights to access, correct, delete, or receive a copy of your personal information.
You may also have rights to restrict or object to certain processing, withdraw consent, or opt out of certain uses or disclosures.
To make a request, email service@harpixo.com.
We may need to verify your identity before completing a request. Where permitted, an authorized agent may submit a request with appropriate authorization.
We will not discriminate against you for exercising applicable rights. If an appeal right applies, contact us to request a review of our response.
You may also contact the relevant privacy regulator.
International Processing
Our business is operated from China. Service providers may process information in other countries.
Where required, appropriate safeguards are used for international transfers.
Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described here, resolve issues, maintain business records, and meet applicable obligations.
Retention periods vary according to the information and the reason it is held.
Security
We use reasonable measures to protect personal information. No transmission or storage system can be guaranteed completely secure.
Audience
Our store is intended for adult shoppers. We do not knowingly collect personal information from children below the age requiring parental authorization under applicable law without that authorization.
If you believe such information has been provided, contact us so we can investigate.
Updates
We may revise this policy as our practices or applicable requirements change. The updated date will appear above, and additional notice will be provided where required.
Contact
Operated by:
Guangzhou Bana General Merchandise Co., Ltd.
Email:
service@harpixo.com
Customer Service Phone:
+1 6806003294
Registered Address:
Room 302, No. 11, Xinwei 9th Lane,
Yaotian Village, Xintang Town,
Zengcheng District, Guangzhou,
Guangdong, China