FAQ
What does Harpixo sell?
Harpixo offers pet supplies and accessories for cats, dogs, and pet birds.
Our collection includes pet beds, training clickers, treat-dispensing toys, interactive cat toys, dog sweaters, dog muzzles, squeaky plush toys, festive pet bow ties, bird swings, and bird perching and chewing accessories.
How do I choose the correct size?
Use the measurements provided for the specific product and selected option.
For clothing, check the dimensions identified in the size chart. For beds, compare the sleeping area and entrance with your pet’s measurements. For muzzles, follow the product’s specific measuring and fitting instructions.
Do not rely only on a size label or a photograph.
Are all products suitable for every pet?
No. Suitability depends on species, size, habits, and the individual product’s intended use.
Review the specifications and contact us before ordering if a detail is unclear.
Can I carry my pet inside a bed that has a handle?
Do not assume so. A handle may be intended only for moving the empty bed.
Carrying an animal inside is appropriate only if the product is expressly designed and specified for that purpose.
Are treats included with treat-dispensing toys?
Only when expressly stated in the package contents. Food shown in demonstration photographs is not automatically included.
Are the toys indestructible?
No toy should be assumed indestructible. Choose an appropriate size, supervise use, and inspect the item regularly.
Do bird swings and accessories fit every cage?
No. Check the product dimensions, attachment method, intended bird size, and available space in your cage.
Can I wash the pet beds and clothing?
Follow the care instructions for the specific product. Do not assume that every item or removable component is machine washable.
How many items are included?
Check the written package contents for the selected option. A photograph may show several colors, designs, or demonstration items without representing the quantity supplied.
How long does delivery take?
Orders normally require 1–3 business days for processing and an estimated 10–20 business days in transit after dispatch.
If a destination-specific estimate is displayed before purchase, that estimate applies. Read our Shipping Policy for further details.
How much does shipping cost?
Available shipping methods and charges are displayed at checkout before payment.
Can I change or cancel an order?
Contact service@harpixo.com promptly. Changes and cancellations depend on fulfillment status.
What if I choose the wrong size?
Contact us to discuss a return or exchange.
Our voluntary return period is 30 calendar days after delivery. Brief, clean fit checks for clothing do not automatically prevent a return. Read our Return & Refund Policy for product-specific conditions and shipping responsibilities.
What if an item arrives damaged, defective, or incorrect?
Contact us with your order number and a description of the issue. Relevant photographs may help us assess it.
Voluntary return conditions do not limit mandatory rights concerning defective, incorrect, incomplete, or misdescribed goods.
When will my refund be processed?
Returns are normally inspected within 3–5 business days after receipt.
Approved refunds are normally initiated within 5 business days, or sooner where required by law. Your payment provider may need additional time to post the refund.
How can I contact you?
Email:
service@harpixo.com
Customer Service Phone:
+1 6806003294
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM,
China Standard Time (UTC+8), excluding public holidays.
We aim to respond within 1–2 business days.