Shipping Policy
This policy explains shipping arrangements for purchases made at harpixo.com.
Order Preparation
Orders are normally processed within 1–3 business days after payment is confirmed.
Business days are Monday through Friday, excluding public holidays. Order processing is separate from shipping transit time.
If a particular item requires a different preparation period, that information will be disclosed before purchase.
Estimated Delivery
Standard shipping transit is estimated at 10–20 business days after dispatch.
Including processing, estimated total delivery time is normally 11–23 business days.
If a destination-specific estimate is displayed before purchase, that estimate applies to your order.
Delivery estimates are not guaranteed arrival dates. Customs procedures, carrier disruptions, severe weather, and local delivery conditions may affect transit.
Destinations and Delivery Charges
Available delivery destinations, shipping methods, and charges are displayed at checkout before payment.
If your destination is unavailable at checkout, contact us before placing an order.
Tracking
When your order is dispatched, we will email the available tracking information to the address provided at checkout.
Tracking may take up to 3 business days to display its first update.
An order may be dispatched in separate parcels. Where applicable, we will provide the available tracking details for each shipment.
Delivery Address Changes
Check your delivery information before completing payment.
If a correction is needed, contact service@harpixo.com promptly. Changes depend on fulfillment status and may not be possible after dispatch.
Dispatch Delays
If we cannot meet an advertised dispatch timeframe, we will notify you, provide an updated estimate, and explain your options, including cancellation and a refund for unshipped items.
Where consent to a delay is required, we will request it. Silence will not be treated as consent where an affirmative response is required.
Overdue or Missing Parcels
Contact us if your parcel is substantially overdue, tracking stops updating, or tracking shows delivery but you cannot locate the shipment.
We will investigate with the relevant delivery provider and explain the available resolution. A delivered tracking status does not automatically prevent us from reviewing a missing-parcel claim.
If delivery cannot be completed, we will explain appropriate replacement or refund options based on the circumstances and applicable rights.
Damaged or Incorrect Items
If an item arrives damaged or incorrect, contact us with your order number and a description of the issue.
Photographs of the item, packaging, and shipping label may help us investigate. If photographs are not practical, let us know so we can discuss another way to assess the problem.
International Charges
Import duties, taxes, or carrier handling charges may apply if they have not already been included in your payment.
Charges collected by us are displayed at checkout. We will disclose known additional charges and relevant import information available to us before purchase.
Contact
Email:
service@harpixo.com
Customer Service Phone:
+1 6806003294
Operated by:
Guangzhou Bana General Merchandise Co., Ltd.
Nothing in this policy limits mandatory consumer rights.