Return & Refund Policy
This policy applies to purchases made at harpixo.com.
30-Day Voluntary Return Period
You may request a voluntary return within 30 calendar days after delivery.
Email service@harpixo.com with your order number, the item you wish to return, and the reason for your request.
We will provide the return instructions, appropriate destination, and information about shipping responsibilities.
After receiving our instructions, please dispatch the return within 14 calendar days unless we agree otherwise or applicable law provides a different period.
General Return Conditions
For a change-of-mind return, items should be complete, with their supplied components, and in a condition suitable for resale.
Opening ordinary outer packaging and carefully inspecting an item do not automatically make it ineligible for return.
Please include original packaging where reasonably available. If it is unavailable, use suitable protective packaging.
Conditions for Pet Products
The following conditions apply to voluntary change-of-mind returns:
Pet Beds:
Beds should remain unused for sleeping and unwashed, without pet hair, odors, stains, or damage. Measuring the product and inspecting its construction do not automatically prevent a return.
Dog Sweaters and Pet Bow Ties:
A brief, clean indoor fit check is acceptable. Items should remain unwashed and free from pet hair, odors, stains, or damage.
Dog Muzzles:
Check the stated measurements before fitting. Careful inspection or a brief clean fit assessment does not automatically prevent a return. For change-of-mind returns, the product should show no ongoing use, chewing, staining, or damage.
Training Clickers:
Items should be complete and undamaged. Briefly checking the mechanism does not automatically prevent a return.
Treat-Dispensing Toys, Interactive Cat Toys, and Squeaky Plush Toys:
For change-of-mind returns, toys should be unused by a pet and free from food residue, saliva, chewing marks, and damage.
Bird Swings, Perching Accessories, and Chewing Toys:
For change-of-mind returns, items should be unused by a bird, unmodified, and free from chewing marks, contamination, or damage. Reversible assembly for inspection does not automatically prevent a return.
These voluntary-return conditions do not remove rights concerning defective, damaged, incorrect, incomplete, or misdescribed goods.
Damaged, Defective, or Incorrect Goods
Contact us when you discover a problem. Include your order number and a description of the issue.
Relevant photographs or a short video may help us assess it. If these are not practical, let us know so we can discuss another way to review the problem.
Depending on the circumstances and applicable rights, we will arrange an appropriate remedy, which may include a replacement or refund.
A defect discovered during reasonable inspection or intended use is not automatically excluded because an item has been opened or used.
Chewing damage or wear does not by itself establish a manufacturing defect. We will assess the product description, intended use, circumstances, and applicable rights when reviewing a claim.
Return Shipping Costs
For a change-of-mind return, you are responsible for return postage unless we expressly offer otherwise.
For a confirmed defect, incorrect item, or other error attributable to us, we will cover necessary return shipping through a prepaid method or an agreed reimbursement arrangement.
Return Destination
Obtain the appropriate return destination before posting your return.
The return destination may be in China. We will disclose it before you incur return postage costs.
The registered company address and the address printed on a parcel are not automatically the correct return destination.
Refund Processing
We normally inspect returned items within 3–5 business days after receipt.
Once a refund is approved, we normally initiate it to the original payment method within 5 business days, or sooner where required by law.
Your payment provider may require additional time to post the refund. Contact us if it has not appeared after the expected processing period.
Delivery Charges and Deductions
For voluntary change-of-mind returns, original delivery charges are generally not refunded unless required by law.
We will not retroactively charge an original delivery fee that was advertised as free.
Where a statutory cancellation right applies, we will honor any required refund of standard outbound delivery charges and applicable refund deadlines.
We do not charge a fixed restocking fee. Any lawful deduction for diminished value will be explained to you.
Exchanges
If you would prefer another available size, color, or option, contact us. We will explain availability, any price difference, and applicable delivery costs before you proceed.
Cancellation
Contact us promptly if you wish to cancel an order. Cancellation depends on fulfillment status.
If an order has already shipped, the return process may apply.
Consumer Rights
Our voluntary return period and conditions do not limit mandatory consumer rights.
Where applicable law provides different cancellation periods, remedies, or refund deadlines, those requirements take priority.
Contact
Email:
service@harpixo.com
Customer Service Phone:
+1 6806003294
Operated by:
Guangzhou Bana General Merchandise Co., Ltd.